Monitoring - How does it work?

Two-Way Interactive Audio Verification®:

Home Alarm Monitoring Services

We offer Two-Way Interactive Audio Verification monitoring. This means that instead of calling your phone, the operator can speak to you and you can respond directly through the keypad. There are many advantages of Two-Way Interactive Audio Verification monitoring. First of all, you do not need to be near a phone or capable of picking up a phone should you be injured and in need of assistance. Second, a burglar can hear the operator and will often be scared off. It is also advantageous for the operator to be able to hear what is going on in the home should there be a problem.

With both Digital and Two-Way Interactive Audio Verification, Patriot Security alarms are monitored 24/7 by Monitronics trained professionals. 100% of Monitronics operators are certified by the Central Station Operator Training Course. Monitronics protects over 1.3 million customers nationwide providing a fast, efficient emergency response.


Digital (Outdated):

Monitronics Digital Monitoring

If your alarm is triggered while armed, you will immediately receive a phone call from one of Monitronics’ CSAA Certified operators who will ask you for your password. If it is a false alarm and the password is correct, no further action is taken. However if you give the wrong password or ask for assistance, the operator will immediately dispatch the proper authorities while staying on the phone with you until help arrives.


More than burglary protection

Protecting your home with monitored security and fire alarm systems that include monitored smoke detection is a wise choice. The sooner a fire is detected and emergency responders are notified, the greater the chances your loved ones and possessions will remain safe. Whether you are traveling, sleeping or shopping, your security system is always working to protect you from the number-one intruder – fire!

Fact: Cooking is the leading cause of fires and injuries in single and multifamily homes. With smoke and fire alarm systems from Patriot Security, help can be on the way in no time!


What sets our monitoring apart from others?

Patriot Security is a dealer for Monitronics. We specialize in alarm sales, service and installation while Monitronics’ sole responsibility is to constantly and thoroughly monitor your home security system in order to keep you safe and your home protected. What this means for you is that you will receive the best service when it comes to the monitoring as well as the alarm sales, installation and service.


More about Monitronics

As the nation’s second-largest residential security provider, we deliver award-winning alarm monitoring service to over 1 million homes and businesses 24 hours a day, 365 days a year.

Our Five Diamond Certified Alarm Response Center provides reliable and uninterrupted security monitoring for burglary, fire, carbon monoxide, and medical emergencies. We consistently meet or exceed all UL, National Fire Protection Association, and Central Station Alarm Association standards.

Monitronics is recognized as an industry leader in alarm monitoring and security services. We are a three-time Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, and 2011) and a two-time recipient of the Consumers’ Choice Award® (2012, 2013) for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.


Awards and Recognition

2012 & 2013 Consumers’ Choice Award®

Monitronics received the 2012 and 2013 Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.* Winners are determined through a comprehensive and objective survey of consumers conducted by Survey Sampling International®.













Five Diamond Certification

The Central Station Alarm Association (CSAA) has awarded Monitronics’ Alarm Response Center with prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.

The CSAA Five Diamond Program is a certification program signifying excellence through five key points:

1) Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM

2) Commitment to the highest levels of customer service

3) Commitment to ongoing job-related education and testing by having 100% of its operators certified using the CSAA online training series

4) Commitment to raising the industry standards through CSAA membership and participation in its activities

5) Commitment to reducing false dispatches

A+ Rating: Better Business Bureau

Monitronics holds the highest possible rating from the Better Business Bureau (BBB), a trusted consumer resource that accredits, reviews and rates businesses based on their level of customer service and ethical marketplace behavior.

IQ Certification

Monitronics has achieved IQ (Installation Quality) Certification from the IQ Certification Program, which recognizes security providers who adhere to the highest standards of design, installation, monitoring and customer education. The IQ Certification Board comprises security, law enforcement, fire, state regulatory and insurance representatives who annually evaluate whether a certified company continues to meet the IQ Certification guidelines.

2013 Bronze Stevie Award: Alarm Response Center

Monitronics’ Five Diamond Certified Alarm Response Center received a Bronze Stevie Award in the Contact Center of the Year (Over 100 Seats) - Business Services & Diversified Services category. Alarm Response Center Manager Sandy Rivers also won a Bronze Stevie Award in the Contact Center Manager of the Year category. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards.

Frost & Sullivan Company of the Year

Monitronics is a three-time Frost & Sullivan Company of the Year (2008, 2010, 2011) in the North American alarm monitoring residential security market. Each year, Frost & Sullivan presents this award to the company that has demonstrated great growth strategies and implementation. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.




The Dallas Morning News’ Top 100 Places to Work List

In 2012, Monitronics was voted to The Dallas Morning News’ list of “Top 100 Places to Work” in the Dallas-Fort Worth area for the second consecutive year. Monitronics was one of 30 selections in the “large company” category for firms with 500 or more employees in Dallas-Fort Worth. Nearly 300 companies agreed to participate in the selection process; questionnaires were sent to 120,023 of 162,259 employees in the participating companies, and 72,285 replies determined the 2012 rankings. Monitronics also made the list in 2011 as a first-time entry.


State License: California ACO-7347